1. Shipping Rates & Free Delivery
At NOVA, we deliver modern fashion seamlessly to over 19,000+ PIN codes across India. We believe premium style should be accessible without hidden shipping surcharges.
| Order Value | Shipping Method | Delivery Timeline | Shipping Fee |
|---|---|---|---|
| Orders ≥ ₹999 | Standard Express Delivery | 2 – 5 Business Days | FREE |
| Orders < ₹999 | Standard Delivery | 3 – 5 Business Days | ₹79 Flat |
| Any Order Value | Priority Air Express | 24 – 48 Hours (Metro) | ₹149 Flat |
2. Estimated Delivery Timelines by Region
- Metro Cities (Delhi NCR, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad, Pune): 2 to 3 business days.
- Tier 2 & Tier 3 Cities (Ahmedabad, Jaipur, Lucknow, Chandigarh, Kochi, etc.): 3 to 5 business days.
- North-Eastern States, Jammu & Kashmir, and Remote Locations: 5 to 7 business days.
3. Trusted Courier Logistics Partners
We partner exclusively with top-tier tier-1 logistics networks to ensure your garments arrive pristine and on time:
- BlueDart Express • Delhivery • Shadowfax • Xpressbees • DTDC
4. Real-Time Order Tracking
The moment your order is packed and dispatched from our fulfillment center, you will receive:
- An automated SMS and Email containing your unique Air Waybill (AWB) tracking number.
- A 1-click live tracking link to track your courier vehicle in real time.
- You can also track your orders anytime by visiting My Account → Orders.
5. Cash on Delivery (COD) Guidelines
- Cash on Delivery is available across 98% of serviceable Indian PIN codes for orders up to ₹10,000.
- A nominal handling fee of ₹49 applies to COD orders to cover reverse cash logistics.
- Please have the exact cash amount ready upon arrival, or you can pay the delivery partner digitally via UPI QR code upon delivery.
6. Frequently Asked Questions (FAQs)
Q1. Can I change my shipping address after placing an order?
Yes! If your order has not yet been dispatched, contact us within 2 hours of placing the order at support@store.jigsphere.cloud or call our customer line, and we will update your delivery destination instantly.
Q2. What happens if I am not available at the time of delivery?
Our courier partners make up to 3 delivery attempts on consecutive business days. You will receive an SMS before each attempt with the delivery executive’s contact number to coordinate a convenient time or leave the parcel with a neighbor/security desk.
Q3. Are international orders supported?
Currently, NOVA ships exclusively within India. International global shipping to the US, UK, UAE, and Canada will be launching in Q3 2026. Stay tuned via our Style Club newsletter!
Q4. Is tamper-proof packaging used?
Yes. All garments are sealed in multi-layer tamper-evident waterproof polybags. If you ever receive a package that looks cut, torn, or re-taped, please do not accept delivery and contact us immediately.
