1. 7-Day Hassle-Free Returns & Exchange
At NOVA, your absolute satisfaction with your style, fit, and comfort is our top priority. If for any reason you are not completely satisfied with your purchase, you may initiate a return or size exchange within 7 days from the date of delivery.
2. Eligibility Criteria for Returns & Exchanges
To be eligible for a full refund or direct exchange, returned items must satisfy the following criteria:
- The item must be completely unworn, unwashed, unaltered, and free from perfume, makeup stains, or pet hair.
- All original brand tags, labels, barcode tags, and protective hygiene packaging must be intact and securely attached.
- The item must be returned in its original NOVA brand box or shipping polybag.
3. Non-Returnable Items
Due to hygiene and customization reasons, the following items are non-returnable:
- Innerwear, lingerie, swimwear, and socks.
- Custom-tailored or personalized clothing items.
- Clearance items explicitly marked as “Final Sale” at the time of checkout.
4. Step-by-Step Return Process
- Initiate: Go to My Account → Orders or email support@store.jigsphere.cloud with your Order ID and reason for return.
- Doorstep Pickup: Our courier partner (BlueDart / Delhivery) will arrive at your address within 24 to 48 hours to collect the package. You will receive an SMS pickup receipt.
- Quality Check: Once the package reaches our fulfillment hub, our quality control team inspects the item within 24 hours.
- Instant Refund: Upon QC approval, your refund is initiated immediately to your chosen payout mode.
5. Refund Modes & Timelines
| Original Payment Method | Refund Destination | Processing Time |
|---|---|---|
| UPI (GPay / PhonePe / Paytm) | Original UPI Linked Bank Account | 24 to 48 Hours |
| Credit / Debit Card | Original Card Account | 3 to 5 Business Days |
| Net Banking | Original Source Bank Account | 3 to 5 Business Days |
| Cash on Delivery (COD) | Verified UPI ID or Direct NEFT Bank Transfer | 1 to 2 Business Days |
| Store Credit / NOVA Wallet | NOVA Customer Account (+5% Bonus) | Instant (Zero Wait) |
6. Free Size Exchanges
Ordered the wrong size? Don’t worry! We offer 100% Free Size Exchanges. As soon as you request a size swap, we hold the desired size in our warehouse and dispatch it the moment your return package is handed over to the courier.
7. Damaged, Defective or Wrong Item Received
In the unlikely event that you receive a defective garment, transit-damaged package, or incorrect style, please notify us within 48 hours of delivery with photos of the item. We will dispatch an immediate replacement via priority air courier at zero additional cost.
