Privacy Policy

1. Introduction & Overview

Welcome to NOVA Clothing Store (“NOVA”, “we”, “our”, or “us”), operated under the technological stewardship of Monavitech. We are deeply committed to protecting your personal privacy, data sovereignty, and providing a safe, transparent, and joyful e-commerce shopping experience across store.jigsphere.cloud.

This Privacy Policy explains in clear and comprehensive terms how we collect, use, store, process, and protect your personal information when you visit our storefront, register an account, browse fashion catalogs, or make a purchase.

    Key Commitment: We never sell, rent, or trade your personal information to third-party data brokers. All transactions are protected by 256-bit SSL encryption and processed through RBI-approved, PCI-DSS certified payment gateways.

2. Personal Data We Collect

Depending on your interaction with NOVA, we collect the following categories of information:

Identity & Contact Information: Full name, billing address, shipping delivery address, email address, phone number, and optional date of birth for birthday style perks.
Order & Transaction Data: Products purchased, sizes selected, order value, payment method (UPI, credit/debit card, net banking, or COD), order status, and return/exchange records.
Technical & Browsing Data: IP address, device type, operating system, browser type, preferred language, browsing timestamps, items added to wishlist, and cart contents.
Customer Communications: Inquiries, customer support tickets, email communications, and sizing feedback submitted to our support team.

3. How We Use Your Information

We process your data for legitimate, specific, and customer-centric purposes:

To process, fulfill, package, and deliver your clothing orders to your doorstep.
To send real-time SMS, WhatsApp, and email notifications regarding order confirmation, dispatch, courier tracking, and delivery updates.
To process seamless returns, size exchanges, and instant refunds.
To prevent fraudulent transactions, detect bots, and maintain security.
To personalize your shopping feed with relevant style recommendations (which you can opt out of at any time).

4. Payment Security & Encryption

All online payments on NOVA are processed through industry-leading, bank-grade encrypted payment aggregators. We never store your full credit card numbers, debit card PINs, or net banking passwords on our servers. All sensitive financial communication occurs via encrypted HTTPS endpoints.

5. Cookies & Tracking Technologies

We use essential and functional cookies to ensure our e-commerce features operate seamlessly:

Essential Cookies: Required to keep products in your shopping bag, preserve your wishlist, and maintain logged-in account sessions.
Preference Cookies: Remember your selected currency (INR ₹) and preferred sizing metrics.
Analytics Cookies: Help us measure store performance, page load speeds, and identify trending fashion styles.

6. Your Privacy Rights

Under the Digital Personal Data Protection (DPDP) Act and applicable international privacy frameworks, you have the right to:

Access and request a copy of the personal data we hold about you.
Request correction or rectification of any inaccurate or outdated information.
Request deletion or erasure of your account and personal history, subject to legal tax and accounting retention requirements.
Opt out of promotional emails or SMS notifications via the 1-click unsubscribe link provided in every message.

7. Data Protection Officer (DPO) & Inquiries

For any questions, grievances, or requests regarding your personal data, please contact our Data Protection Officer:

Email: privacy@monavitech.site / support@store.jigsphere.cloud
Website: https://monavitech.site/